The Evolution of Vending

This module dives deep into smart vending—far beyond the surface-level content most people stop at. Mike emphasizes that reaching this point in the course puts you ahead of most beginners.

Smart vending represents a major leap from traditional machines. With AI integration and remote monitoring, operators can now run routes across states in real-time without being physically present.

This level of visibility and automation didn’t exist even a few years ago. The technology is new, rapidly evolving, and full of potential for those ready to scale.

Sales Impact & Frictionless Experience

Mike shares that replacing legacy machines with smart vending units has, in many cases, more than doubled sales.

Why? Smart vending eliminates friction. Customers no longer need to perform multiple transactions for separate items—they simply unlock a door and grab what they need.

This increased ease leads to larger basket sizes, improved customer satisfaction, and significantly higher revenue per machine.

Why Telemetry Matters

Telemetry provides the real-time data that makes smart vending so powerful. From inventory tracking to sales trends, the data loop enables better decisions. It's critical when handling short shelf-life products like salads or fresh meals. Without real-time alerts, expired products lead to costly shrinkage. Telemetry also supports dynamic pricing—allowing you to adjust based on demand patterns, events, or timing (e.g., finals week vs. spring break).

Operational Efficiency Through Data

Real-Time Feedback Loops

Smart systems can send alerts if inventory runs low or if refrigeration temperatures fluctuate. These are essential to prevent spoilage and ensure compliance when storing perishable goods.

You can also grant location partners access to reports. Sharing real-time revenue builds trust and can lead to referrals for new locations from happy property managers. Data is pulled at the SKU level—tracking each individual product and its performance by time, location, and method of payment.

Alerts & Automation Tools

Smart systems alert you to everything from payment trends to temperature drops. If a cooler fails to stay cold, you’ll know before the product goes bad.

Telemetry also improves forecasting. Low inventory alerts let your operations team restock proactively. Every insight helps create a more efficient, responsive business.

This feedback loop not only boosts performance but empowers you to automate repetitive tasks through tools like Google Sheets and Slack.

Provider Landscape & Choosing the Right Fit

Key players in smart vending and telemetry include:

• 365 Retail Markets

• MicroMart

• Cantaloupe

• Nayax

• AVS

• E-Vending

Some specialize in kiosks, others in telemetry systems like SeedLive (Cantaloupe) or par level tracking (365). Your choice depends on your needs—whether that’s open market kiosks or remote tracking integrations.

New suppliers continue to emerge, driving costs down and innovation up. Take your time selecting the provider that best aligns with your growth plan and desired level of automation.